Year 1998: IPS was certified through Standards Australia as a Quality Endorsed Company.
Year 2001: IPS were re-certified in recognition of its process of continuous improvement.
Year 2003: IPS was upgraded to ISO 9001:2000, Quality Management Sydney.
ISO 9001:2000 LIC 11010 Standards Australia
IPS has developed a Quality Assurance program which conforms with :
AS/NZS ISO 9001:2000 - Quality systems for development and delivery of employee assistance programs, trauma and critical incident stress debrifing services and training.
Over the past several years IPS has been implementing a World Best Practice approach to our services.
IPS Worldwide is pleased to be a member of IQNet, the International Certification Network which carries our quality certification throughout the world.
IPS was Australia's and probably the world's first Quality Endorsed EAP Provider
World Best Practice is a comprehensive approach to the continuous improvement of all facets of our organisation's operations. Best practice is a moving target: as the leading organisations continue to improve, the 'best practice' goalposts are constantly moving. However, some general principles have emerged from the experiences of organisations which are pursuing best practice in Australia:
Commitment to continuous improvement and learning.
Closer relationships with suppliers.
Innovation in technology, products and processes.
Performance measurement and benchmarking.
Networking with other organisations to enhance competitiveness.
Focus on customers.
Shared vision for world class service and performance.
Strategic plan, developed in consultation with workers.
Commitment to change throughout the organisation.
Flatter organisational structures, involving a team approach.
Cooperative and participative organisational culture.
IPS will continue to improve and as part of this process we welcome feedback from you as to how we are doing. If you would like to know more about our Best Practice program, give us a call or e-mail us.