IPS provides cost-effective and comprehensive training programs to a wide range of organisations.

Training services are currently being provided to hundreds of companies across the full spectrum of industry, business and government. IPS utilises only trained educators with experience and knowledge in their fields.

A complete list of available courses can be obtained by following the links listed below. If you are interested in any of the courses, please click here to register online.

Management and Performance

UNDERSTANDING AND MANAGING TRAUMA

•         What is a Critical Incident / Trauma

•         Difference between a Normal Reaction & Post Traumatic Stress

•         Different types of Critical Incidents & Personality Factors

•         Symptoms of Critical Incident or Post Trauma Stress

•         Resilience & Dealing with Peoples Reactions

•         What is Post Traumatic Stress Disorder?

•         Symptoms of Post Traumatic Stress Disorder

•         Tips on self-care

•         Where to go for help.

 

HELPING SKILLS FOR MANAGERS

•        The difference between helping skills & therapy?

•        Characteristics of effective helpers

•        A model for helping

•        Barriers to effective communication

•        Core helping skills e.g. Attending & Following

•        Fundamental skills of managing people

 

                                     

Organisational Improvement

CONFLICT RESOLUTION

• Changing your attitude to a win/win approach
• Active Listening
• Appropriate assertiveness
• Co-operative power
• Managing emotions
• Negotiation skills

 

COPING WITH CHALLENGING PEOPLE

•         Who are the challenging people?

•          Assertiveness skills

•          Coping strategies

•          Communication skills e.g. paraphrasing & reframing

•          Listening Tips

•          Tips for self-care e.g. debriefing

 

CREATING BETTER WORKPLACE RELATIONSHIPS

•         Conflict in the workplace

•         Strategies to manage conflict e.g. assertiveness skills

•         Identifying stress

•         Dealing with stress e.g. reframing

•         What is Emotional Intelligence (EQ)?

•         Guidelines to increase EQ

•         Working effectively with your team

           

DEALING WITH CHANGE

•         What is Change

•         Is Change Necessary

•         Four Stages of Change

•         The Change Journey

•         The Impact of Change

•         Strategies to Manage Change

•         Reframing

•         Look for something positive in the change

•         Turn positive motives into action

•         How to tell when you are Coping with Change

 

DEALING WITH SUICIDAL CALLERS

• Facts about suicide
• Predictors of suicide risk
• Warning signs
• Protective factors
• Legal and ethical obligations
• Suicide risk assessment
• Intervention planning
• Useful communication skills
• How to manage the impact of the call

 

MOTIVATION

•         What is Motivation?

•         Sources of motivation

•         Types of motivation

•         Techniques to build motivation

–        Reframing

–        Increase self-efficacy

–        Visual goals & written contracts

–        Rewards

–        Goal Setting

–        Giving yourself a pep talk

–        Using Positive Affirmations

 

MENTAL HEALTH IN THE WORKPLACE

•         Introduction – Context & Commitment

•         What is Mental Illness

•         Depression - Definition, Causes, Symptoms & Types

•         Anxiety – Definition, Causes, Symptoms & Types

•         Treatment of Depression & Anxiety

•         Effects of Mental Health Issues on Work

•         Where to go for help

 

ASSERTIVENESS

• The difference between assertiveness, aggressiveness & passiveness
• How to use the assertiveness formula
• 10 steps to a more assertive style
• Dealing with adverse reactions
• When not to be assertive
• Your check-up
• Setting assertiveness goals
• Your basic rights
• A final note

 

Harassment & bullying

 

Personal Effectiveness

STRESS MANAGEMENT

•         Definition & triggers of stress

•         Model of Stress – Fight or Flight response

•         Psychological & Physical symptoms

•         Factors that increase vulnerability to stress

•         Identifying unhelpful ways of dealing with stress

•         Effective strategies:

•         Reframing

•         Assertiveness

•         Mindfulness

•         Relaxation

 

WORK / LIFE BALANCE

•         Definition of Work/Life Balance

•         Strategies to balance work & life

Setting priorities in life

Compartmentalising

Goal setting

•         How to achieve a better balance at work & outside of work

•         Relaxation techniques

•         Your work-life balance questionnaire

 

SLEEP MANAGEMENT

•         Why we sleep

•         How much sleep do we need

•         Stages of sleep

•         Insomnia

•         Circadian rhythms & shift work

•         Risk factors of shift work

•         Sleep management strategies e.g. Relaxation techniques, reducing worry – reframing & using a worry diary

 

MANAGING PERSONAL RELATIONSHIPS

•        Factors in relationships

•        Common problem areas in relationships

•        Strategies to fix the problem areas in relationships

•        How to love and feel loved – Love languages

 

NEW PARENTS – A TIME OF CHANGE

• Expected Changes
• The Transition from Partners to Parents
• The Division of Labour
• Money & Career
• Relationship Changes
• Relationship with Baby
• Adjustment to Parenting
• Emotions & Parenthood
• PND Symptoms & Actions
• The Joy of Parenthood
• Support & resources

 

RETIREMENT

•         Expectations for Retirement

•         What Makes Retirement Successful

•         New Opportunities – being in transition

•         Staying Forever Young

•         Things to Consider Now

•         Relationships in Retirement

•         Living Alone in Retirement

•         The Psychological Perspective

•         7 Tips for Success in Retirement

 

DRUG & ALCOHOL TRAINING

• What is a drug?
• Reasons people use drugs?
• Drug classifications
• Impacts of common drug types on work performance
• What is a drug policy?
• Benefits of instating a drug policy within the workplace
• Teaching managers to constructively approach employees about drug use

 

GRIEF, LOSS & BEREAVEMENT  

• Defining the Terms
• The ‘Experience’ of Grief
• Grief as a Journey
• Grief Avoidance
• Do Men & Women Grieve Differently
• 10 Practical Strategies in Coping with Grief
• Warning Signs of Complicated Grief
• 5 Things you Can Do to Help Others
• 5 Things Not To Do
• The Psychological Approach
• Where to Go For Help?

 

EMOTIONAL INTELLIGENCE (EQ)

• What is emotional intelligence?
• How is this different from IQ?
• Characteristics of EQ
• Five Key Components of EI-Q
• Why is Emotional Intelligence Important - Recent research
• Building EQ competencies
• Peak career experience exercise
• Working effectively with your team

For further information, please contact ips@eap.com.au.